Customer Service Standards
Virtual meeting standards (online)

Find out what we are doing to deliver high-quality customer service, what our digital service standards are and how you can help us do better.

  • Our preferred meeting platform is Microsoft Teams which works across most devices - if you are unable to access online meetings we will help you.
  • We will have our cameras on for meetings where possible (unless agreed otherwise).
  • If the meeting is going to be recorded we will let you know before the recording starts.