Our customer vision is to put customers at the centre of everything we do, improving and delivering the best service we can.
Our Customer Strategy was created through consultations with customers and staff, and sets out how we are going to support and help our customers in line with the Better Colchester Strategic Plan.
View our Customer Strategy
View the Better Colchester Strategic Plan
Customer Service Standards
Our customer strategy
Find out what we are doing to deliver high-quality customer service, what our digital service standards are and how you can help us do better.