- We will adhere to current health and safety guidance to keep everyone safe and ask that you do the same.
- Our ID or name badges will be easily visible.
- Officers will wear a uniform or follow our Corporate Clothing Policy.
- We will provide help to access services online.
- You may be redirected to other services or organisations.
- Public areas that we work in will be safe, clean and welcoming.
Customer Service Standards
In-person standards
Find out what we are doing to deliver high-quality customer service, what our digital service standards are and how you can help us do better.