Customer Service Standards
Social media standards

Find out what we are doing to deliver high-quality customer service, what our digital service standards are and how you can help us do better.

  • We aim to respond within 3 working days unless we need more time to resolve your enquiry.
  • During times of emergency we will prioritise our resources and may not be able to respond to individual messages.
  • We will take private or sensitive matters offline.
  • If your post relates to another organisation we will let you know.