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Corporate Governance
Local Government and Social Care Ombudsman Annual Review

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  • Corporate Governance
  • Our policy on drone usage
  • Code of Practice on Covert Surveillance
  • Statement of accounts
  • Audit of accounts
  • Local Government and Social Care Ombudsman Annual Review
  • Safeguarding children and adults with needs for care and support
  • CCC Code of Practice on covert surveillance 2025-26
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  • CCC Anti-fraud and corruption policy 2025-26
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  • Ethical Governance Statement
  • External audit arrangements and plan
  • Social media in investigations (PDF, 107KB)
  • Financial Regulations
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  • CCC Whistleblowing policy 2025-2026
  • Acceptable Use and Password Policy 25-26
  • Complaint handling procedure
  • Whistleblowing Policy (PDF, 90.2KB)
  • CCC Code of Corporate Governance 2025-26
  • Our budget
  • Anti-Money Laundering Policy (PDF, 97.4KB)
  • The Constitution
  • CCC Anti-money laundering policy 2025-26

This annual review provides a summary of the complaints the Local Government and Social Care Ombudsman has dealt with on Colchester City Council.

These annual reviews include comments on our performance and complaint handling arrangements:

  • Local Government and Social Care Ombudsman - Annual Review 2021/22
  • Local Government and Social Care Ombudsman – Annual Review 2020/21
  • Local Government and Social Care Ombudsman - Annual Review 2019/20
  • Local Government and Social Care Ombudsman - Annual Review 2018/19
  • Local Government and Social Care Ombudsman - Annual Review 2017/18
  • Local Government and Social Care Ombudsman - Annual Review 2016/17
  • Local Government and Social Care Ombudsman - Annual Review 2015/16
  • Local Government and Social Care Ombudsman - Annual Review 2013/14
  • Local Government and Social Care Ombudsman - Annual Review 2012/13

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