In our last update, we shared how Colchester’s new digital experience is starting to take shape. The goal is simple: to make it easier for you to find what you need, complete tasks quickly, and access services on any device. We’re redesigning our website to be cleaner, more accessible, and more intuitive – so you spend less time searching and more time getting things done.
Since then, many of you have taken the time to share your thoughts, and we want to say a huge thank you. Your feedback is helping us understand what’s working well and where we need to improve.
One theme that’s come through strongly is search. We know it’s not quite where it needs to be. Finding the right information quickly is essential, and we’re working hard behind the scenes to make search smarter, more accurate, and more helpful. Your comments are guiding those improvements, and they’re making a real difference.
But search isn’t the only area you’ve helped us with. From navigation to layout, accessibility to clarity, every suggestion you’ve shared is shaping the next stage of development. This isn’t just about fixing issues – it’s about creating a site that feels modern, intuitive, and designed around you.
If you haven’t had a chance to share your thoughts yet, there’s still time! It only takes a few minutes, and your input really does matter. Every piece of feedback helps us build something better for everyone in our community.
Thank you for being part of this journey. Together, we’re creating a digital experience that works better for you – and we can’t wait to show you what’s next.